Free shipping for orders over RM200.00
FAQ

Q. How do I make my purchase via Yinni Baby Store website?

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next, you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. I did an online transfer/ DuitNow but forgot to upload my payment receipt, what should I do?

 

  1. If you have MISSED to upload Payment Receipt and Order ID upon successful payment, kindly reupload your payment detail at https://www.yinnibaby.com/notification           OR         wassap us at http://wassap.my/0127049838

 

 

Q. What are the payment methods available?

  1. Ewallet – Eg, GrabPay, Boost, etc.
  2. Bank Transfer – Kindly upload payment detail once payment transfer at https://www.yinnibaby.com/notification

Bank Transfer Detail:
Bank Name: Maybank 
Account No.: 512361570632
Pay to: Raising Arrows Sdn Bhd

  1. DuitNow - Kindly upload payment detail once payment transfer at https://www.yinnibaby.com/notification

Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

  1. YES, this is possible ONLY IF the order is still pending and parcel is not wrap and shipped out.
  2. Please send us an email at [email protected] with the message title “Request to cancel order” in order to request us about the cancellation order. For a faster response, kindly wassap us at wassap.my/0127049838 together with your order number.

NOTE: CANCELLATION will NOT be approve for orders that are in shipping status or shipped/ delivered.



Q. What is the product's transaction currency?

All products transaction currency will be done in Malaysia Ringgit (MYR) ONLY.



Q. How long does the delivery usually takes?

Yinni Baby Store will ship out orders with successful payment between 1 – 3 working days.


Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email at [email protected] for us to clear your doubts or wasssap us at wassap.my/0127049838.